Shipping policy
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Production and Handling Times:
- Small resin miniatures: These items will typically ship within 3-5 business days after your order is placed.
- Medium to large size resin miniatures: These items will generally ship within 1-2 weeks after your order is placed.
- Small terrain pieces (less than 5 pieces, dice towers, etc.): These items typically ship within 5-7 business days.
- Medium terrain pieces: These items may take between 1-6 weeks to produce and ship.
- Large terrain pieces and pieces containing more than 20 building parts: These items can take up to 10 weeks to produce and ship.
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Shipping Methods:
- We offer standard shipping for all orders. Delivery times may vary depending on your location and the shipping method selected at checkout.
- Expedited shipping options may be available for an additional fee. Please contact us for more information.
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International Shipping:
- We ship internationally to select countries. Additional shipping charges and customs fees may apply. Please note that delivery times for international orders may vary due to customs processing.
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Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
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Changes to Shipping Times:
- Please note that the production times mentioned above are estimates and subject to change. Factors such as order volume, material availability, and unforeseen circumstances may impact production and shipping times.
- If there are any delays with your order, we will notify you as soon as possible and provide updates on the estimated shipping date.
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Contact Us:
- If you have any questions or concerns about our shipping policy or the status of your order, please contact us at support@zagterrain.com.
Thank you for your patience and understanding. We appreciate your support of ZAG Terrain and hope you enjoy your tabletop RPG terrain pieces!