Shipping policy

1. Production and Handling Times:

   • Small resin miniatures: These items will typically ship within 3-5 business days after your order is placed.
   • Medium to large size resin miniatures: These items will generally ship within 1-2 weeks after your order is placed.
   • Small terrain pieces (less than 5 pieces, dice towers, etc.): These items typically ship within 5-7 business days.
   • Medium terrain pieces: These items may take between 1-6 weeks to produce and ship.
   • Large terrain pieces and pieces containing more than 20 building parts: These items can take up to 10 weeks to produce and ship.

2. Shipping Methods:

   • We offer standard shipping for all orders. Delivery times may vary depending on your location and the shipping method selected at checkout.
   • Expedited shipping options may be available for an additional fee. Please contact us for more information.

3. International Shipping:

   • We ship internationally to select countries. Additional shipping charges and customs fees may apply. Please note that delivery times for international orders may vary due to customs processing.

4. Order Tracking:

   • Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.

5. Changes to Shipping Times:

   • Please note that the production times mentioned above are estimates and subject to change. Factors such as order volume, material availability, and unforeseen circumstances may impact production and shipping times.
   • If there are any delays with your order, we will notify you as soon as possible and provide updates on the estimated shipping date.

6. Contact Us:

   • If you have any questions or concerns about our shipping policy or the status of your order, please contact us at support@zagterrain.com.

Thank you for your patience and understanding. We appreciate your support of ZAG Terrain and hope you enjoy your tabletop RPG terrain pieces!